Transform challenges into opportunities in the workplace with this new short course on dealing with difficult people. Our program equips you with the skills and insights needed to navigate challenging encounters and turn them into valuable opportunities for professional growth. You'll learn effective communication techniques and conflict-resolution strategies to help you thrive in difficult situations. Learning Objectives: • Understand what makes people difficult. • Develop skills to manage yourself. • Identify strategies to manage others. • Consider how to tailor your approach to different situations. Upon purchase, you’ll gain immediate access to this virtual module which you can complete at your own pace.
This short course looks at the core communication skills of listening and questioning and explores how you can increase engagement with your approach to communication.
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This short course looks at the different types of stress and how they impact us. It breaks down the reaction cycle we have in a stressful situation and how you…
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This short course looks at what we mean by resilience and the 7 aspects that contribute to it. We focus on 3 key tools for resilience building: reframing, fostering connection…
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This short course explores the 5 generations in the workplace today, highlighting considerations when working with others from different generations.
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